Don’t focus on “making it right” for your customers!

Any and every business will have problems. The damage can range from what Southwest Airlines experienced recently, with 43% of the…

Any and every business will have problems. The damage can range from what Southwest Airlines experienced recently, with 43% of the airline’s schedule delayed by midday, to a solopreneur uncertain of how to run a credit card. Regardless of your situation, you must do what it takes to deliver what your customers have a right to expect — from the flight de…