The Distinction Community with Scott McKain

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Common Courtesy: The Unseen Cornerstone of the Ultimate Customer Experience®
In an era of technology revolutionizing how businesses interact with customers, we often get lost in metrics, data analytics, and complex algorithms…
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Scott McKain
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The Imperative of the Ultimate Customer Experience®
No matter your business, this is where you need to focus...NOW!
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Scott McKain
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This is The Distinction Community with Scott McKain.
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Scott McKain
Creating Distinction in a Crowded Marketplace: A Lesson from High Point University
In the current hypercompetitive business landscape, achieving distinction — standing out from the crowd — is no longer an option; it’s a…
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Scott McKain
The Generation Gap in Delivering an Ultimate Customer Experience®
We live in a fast-paced digital era. This means businesses are constantly evolving to meet the ever-changing needs and expectations of…
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Scott McKain
Don’t Expect Me to Educate Your Sales Team: A Plea to Prospective Sellers on Social Media
“I’d love to share this crazy conversion strategy that has helped us close over 73% of the offers we make to prospects,” started the…
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Scott McKain
Don’t focus on “making it right” for your customers!
Any and every business will have problems. The damage can range from what Southwest Airlines experienced recently, with 43% of the…
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Scott McKain
What can be accomplished in a week?
It’s Monday, the beginning of a new work week — and I started wondering, what can be accomplished in a week?
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Scott McKain
The Distinction Community with Scott McKain
The Distinction Community with Scott McKain
The aim of this program is to cultivate a vibrant community of professionals and individuals who are united by a shared aspiration: to create distinction in every facet of their lives.
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The Distinction Community with Scott McKain

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